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Emergency Message for U.S. Citizens (August 5, 2013)

Emergency Message for U.S. Citizens (August 5, 2013)

The Department of State has instructed certain U.S. Embassies and Consulates to close for days not previously scheduled as holidays in the period Monday, August 4 through Saturday, August 10.  These Embassies and Consulates will continue to provide emergency American citizen services.  As previously noted, the Department has been apprised of information that, out of an abundance of caution and care for our employees and others who may be visiting our installations, indicates we should institute these precautionary steps.  The current list of Temporary Post Closures and the text of the World Wide Travel Alert can be found at   Accordingly, the U.S. Embassy in Kigali will be closed on from August 5 to August 9. All U.S. citizen services appointments and visa appointments have been cancelled and will be rescheduled on an individual basis.  U.S. citizens requiring emergency assistance in Rwanda should contact the U.S. Embassy in Kigali at +250 (252) 596-400.

The Department, when conditions warrant, takes steps like this to balance our continued operations with security and safety considerations.  However, beyond this announcement we do not discuss specific threat information, security considerations or measures, or other steps we may be taking.

You can stay in touch and get Embassy updates by checking the U.S. Embassy Kigali website or receiving consular information on Twitter.  You can also get global updates at the U.S. Department of State's, Bureau of Consular Affairs website where you can find the current Worldwide CautionTravel WarningsTravel Alerts, and Country Specific Information.  Follow us on Twitter and the Bureau of Consular Affairs page on Facebook as well. You can also download our free Smart Traveler App, available through iTunes and the Android market, to have travel information at your fingertips.  If you don't have internet access, you may obtain up-to-date information on security conditions by calling1-888-407-4747 toll free in the United States and Canada, or from other countries on a regular toll-line at 1-202-501-4444.  These numbers are available from 8:00 a.m. to 8:00 p.m. Eastern Time, Monday through Friday (except U.S. federal holidays).

If you are going to live in or travel to Rwanda, please take the time to tell us about your trip by enrolling in the Smart Traveler Enrollment Program (STEP).  If you enroll, we can keep you up to date with important safety and security announcements.  It will also help your friends and family get in touch with you in an emergency. 

You should remember to keep all of your information in STEP up to date.  It is important during enrollment or updating of information to include your current phone number and current email address where you can be reached in case of an emergency.

The Embassy is located at 2657 Avenue de la Gendarmerie; the mailing address is B.P. 28, Kigali, Rwanda; tel. +250 (252) 596-400.  The consular section’s e-mail address is   For additional information on consular services, please visit the Embassy's website.