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General Information

How to Contact the U.S. Embassy

The U.S. Embassy is located at 26 Avenue de la Gendarmerie, next to the headquarters of the Rwandan National Police and near the Ministries of Infrastructure and Education main buildings; it is located on the Place du Developpement roundabout. 

The Embassy is open from 8:00 a.m. to 5:30 p.m. Monday through Thursday and from 8:00 a.m. to 1:00 p.m. on Friday.  The Embassy is closed Saturdays and Sundays, as well as U.S. federal and Rwanda public holidays. 

The best way to reach the Consular Section of the U.S. Embassy is to contact us by email at  You can also reach the Consular Section by calling +250 252 596-400 and then entering extension 2592.  This number is only answered during business hours.  Please see our Emergency Contact page for instructions on how to contact the Consular Section in an emergency.

Living and Traveling in Rwanda

U.S. citizens living or traveling in Rwanda are encouraged to sign up for our free Smart Traveler Enrollment Program (formerly known as “Travel Registration” or “Registration with Embassies”) to receive the latest travel updates and information. By connecting with us on the Smart Traveler Enrollment Program, it is easier for us to contact or assist you in case of emergency. 

Before traveling to Rwanda and during your stay here, we recommend that you review useful information from the Department of State, including Travel Warnings; the Worldwide Caution announcement; U.S. Embassy Kigali's most recent Messages for American Citizens; and our Rwanda: Country Specific Information

U.S. citizens should review Rwandan Immigration Requirements before arriving in Rwanda.  The Rwandan government requires notarized copies of education documents and criminal history reports for virtually all persons seeking permission to work in Rwanda.  It is more cost effective to have these documents notarized in the United States.  The cost for notarial services provided by the Consular Section of the U.S. Embassy is $50 per document.

Services for U.S. Citizens

Non-emergency services for U.S. citizens are provided on Tuesdays and Fridays.  Please see our Services for U.S. Citizens page for more information.