Information for Travelers

Consular Section Public Hours
250-596-400 X2592
consularkigali@state.gov

Except on American and Rwandan holidays. (listed on the "Embassy News" page)
(Non-Emergency Services)

Monday 08:00-12:00   
Visa application intakes (by appointment only)

Tuesday 9:00-17:00
American Citizen Services

Wednesday 8:00-15:00
Visa Interviews & Processing

Thursday only 8:00-15:00 
Visa Interviews & Processing

Friday 9:00-12:00
American Citizen Services

For emergencies after hours and on holidays call the Duty Officer at (250) 08300345 or call the main embassy number, 250-596-400, and dial 1.

What is an Emergency?

A genuine emergency involves special circumstances that require someone to travel to the United States without forewarning, such as cases resulting from the sudden death or serious injury of a family member in the U.S., or other family emergencies.  Missed plane connections and other inconveniences that may result in extra expense to the traveler are not emergencies.

Except for urgent life and death situations, lost, stolen, or expired U.S. passports will not be replaced after hours.  Most U.S. citizens will be advised to appear at the Embassy on the next working day to apply for a passport.

Other genuine emergencies requiring the immediate assistance of the Embassy Duty Officer include the arrest, serious illness or injury, or death of an U.S. citizen.  Callers who do not have a genuine emergency will be asked to contact the Consular Section on the next working day.  There is a fee for after-hours consular services.

U.S. Citizens who plan to travel to Rwanda are urged to register with the U.S. Embassy and to obtain updated information on travel and security in Rwanda.